Mall Customer Experience Executive

A leading shopping mall in the UAE is seeking a Customer Experience Executive to help create memorable experiences for thousands of visitors every week. This role is ideal for candidates who enjoy interacting with people, solving problems, and maintaining high service standards in a fast-paced retail environment.

The successful candidate will welcome visitors, provide information about stores, promotions, events, and facilities, and assist shoppers with enquiries. You will also support customer feedback initiatives, coordinate with retailers, and help resolve concerns professionally and efficiently. The position requires strong communication skills, a positive attitude, and the ability to remain calm during busy periods.

You will work closely with mall management, security teams, housekeeping staff, and retail outlets to ensure customers receive exceptional service. Responsibilities include handling visitor requests, supporting special events, maintaining information desks, assisting with loyalty programmes, and promoting a positive shopping environment.

Candidates should have excellent interpersonal skills, customer service experience, and a professional appearance. Experience in retail, hospitality, tourism, or customer support will be advantageous. Training will be provided to help you understand mall operations, customer engagement strategies, and visitor service standards.

This opportunity offers career growth within one of the UAE's most dynamic industries. If you enjoy helping people and creating outstanding customer experiences, this role could be an excellent next step in your career.