Food & Beverage Supervisor

ibis Mall of the Emirates Dubai is seeking an enthusiastic and experienced Food & Beverage Supervisor to join its hospitality team in Dubai. This is an exciting opportunity for hospitality professionals who are passionate about restaurant operations, guest satisfaction and team leadership. Located just a short walk from the iconic Mall of the Emirates, ibis Mall of the Emirates Dubai is part of the globally recognised Accor Group, welcoming thousands of business and leisure travellers every year with comfortable accommodation and exceptional dining experiences.

As a Food & Beverage Supervisor, you will oversee the daily operations of the hotel's restaurant, café and food service outlets while ensuring guests receive outstanding dining experiences that reflect Accor's international hospitality standards. You will supervise restaurant staff, coordinate service operations and support the Food & Beverage Manager in maintaining operational excellence.

Your primary responsibility will be ensuring smooth restaurant operations during breakfast, lunch and dinner services. You will organise daily staff assignments, monitor table service, supervise buffet presentations and ensure guests receive prompt, friendly and professional service throughout their dining experience.

The successful candidate will lead and motivate restaurant associates by providing operational guidance, coaching and continuous support. You will conduct daily shift briefings, monitor employee performance and assist with training new team members to maintain high hospitality standards.

Daily responsibilities include welcoming guests, handling restaurant reservations, resolving customer complaints professionally and ensuring tables are prepared according to hotel service standards. You will monitor food quality, beverage presentation and cleanliness while ensuring all service procedures comply with Accor's operational guidelines.

You will work closely with chefs, kitchen staff and housekeeping teams to coordinate meal service efficiently. Communication between departments is essential to ensure timely food delivery, guest satisfaction and smooth restaurant operations during busy service periods.

Inventory control will also form part of your responsibilities. You will monitor stock levels, coordinate supply requests, minimise food waste and assist with inventory counts. Maintaining proper storage procedures and supporting cost-control initiatives will contribute to improved operational efficiency.

The role requires strict compliance with food safety, hygiene and HACCP standards. You will regularly inspect dining areas, buffet stations, food preparation procedures and staff hygiene practices to ensure the restaurant operates according to UAE health regulations and international hospitality standards.

Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management or a related discipline. Previous experience as a Restaurant Supervisor, Food & Beverage Team Leader, Senior Waiter or Restaurant Captain within an international hotel or restaurant will be considered a significant advantage.

Experience using restaurant Point of Sale (POS) systems, inventory management software and hotel Property Management Systems (PMS) will strengthen your application. Strong knowledge of restaurant operations, guest service procedures and food safety regulations is highly desirable.

Excellent communication skills in English are essential because the hotel serves guests from around the world. Additional language skills such as Arabic, French, German, Russian, Hindi or Mandarin will be considered an advantage and support better communication with international visitors.

The ideal candidate should demonstrate strong leadership, excellent organisational abilities and outstanding customer service skills. You should remain calm under pressure, solve operational challenges quickly and inspire your team to consistently deliver memorable dining experiences.

As part of the Accor Group, ibis Mall of the Emirates Dubai provides employees with excellent career development opportunities through structured training programmes, international learning platforms and internal promotion pathways. Team members also enjoy attractive employee benefits, hotel discounts across Accor properties worldwide and opportunities to work within one of the hospitality industry's most respected global brands.

Successful Food & Beverage Supervisors may progress into positions such as Assistant Restaurant Manager, Restaurant Manager, Food & Beverage Manager, Banquet Operations Manager, Hotel Operations Manager or Director of Food & Beverage. Accor strongly supports internal career progression and encourages employees to develop long-term careers across its global hospitality network.

If you are passionate about hospitality, enjoy leading restaurant teams and want to build a rewarding career with one of the world's leading hotel brands, this is an excellent opportunity to join ibis Mall of the Emirates Dubai.