Front Office Receptionist

ibis Mall of the Emirates Dubai is looking for a friendly, professional and customer-focused Front Office Receptionist to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about guest service, hotel operations and creating memorable hospitality experiences. Located within walking distance of the famous Mall of the Emirates, the hotel is part of Accor, one of the world's largest hospitality groups, welcoming both business and leisure travellers from around the globe. (careers.accor.com)

As a Front Office Receptionist, you will be the first point of contact for guests arriving at the hotel. Your role is to create a positive first impression by providing warm welcomes, efficient check-in and check-out services and professional assistance throughout every guest's stay. You will ensure all interactions reflect Accor's high standards of hospitality, professionalism and customer care.

Your primary responsibility will be managing daily front desk operations, including processing reservations, verifying guest information, assigning rooms, issuing room keys and explaining hotel facilities and services. You will answer telephone calls, respond to email enquiries and assist guests with bookings, transportation arrangements and local travel information.

The successful candidate will maintain accurate guest records using the hotel's Property Management System (PMS), process payments securely and ensure all billing transactions are completed accurately. You will also coordinate with housekeeping, engineering and food & beverage departments to ensure guest requests are fulfilled promptly and efficiently.

Guest satisfaction is at the heart of this role. You will listen carefully to guest concerns, resolve complaints professionally and escalate complex issues to supervisors whenever necessary. Every guest interaction should demonstrate courtesy, patience and a genuine commitment to delivering exceptional service.

Daily responsibilities include monitoring room availability, handling walk-in guests, managing early arrivals and late departures, updating reservation information and ensuring smooth communication between departments. You will also assist with VIP arrivals, loyalty programme members and special accommodation requests to ensure personalised guest experiences.

The role requires flexibility because front office operations function 24 hours a day. You may work morning, evening, night, weekends or public holiday shifts depending on operational requirements.

Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent or Customer Service Executive within a hotel environment will be considered an advantage.

Experience using hotel property management systems such as Opera PMS, FOLS or similar reservation software is highly desirable. Good knowledge of Microsoft Office applications and basic computer skills will also support success in this position.

Excellent communication skills in English are essential because the hotel serves international travellers from diverse cultural backgrounds. Additional languages such as Arabic, French, German, Russian, Spanish or Mandarin will be considered an advantage.

ibis Mall of the Emirates Dubai, as part of the Accor Group, provides employees with outstanding learning opportunities, international career mobility and continuous professional development. Team members benefit from structured training programmes, employee discounts across Accor hotels worldwide, recognition programmes and opportunities to work within one of the hospitality industry's most respected global brands. (group.accor.com)

Successful Front Office Receptionists may progress into positions such as Senior Receptionist, Front Office Supervisor, Guest Relations Executive, Assistant Front Office Manager, Front Office Manager or Hotel Operations Manager. Employees who demonstrate leadership potential may also explore career opportunities across Accor's global hotel portfolio.

If you enjoy meeting people from different cultures, providing outstanding customer service and building a rewarding career in international hospitality, this is an excellent opportunity to join the professional team at ibis Mall of the Emirates Dubai.