Learning & Development Coordinator

Kempinski Hotel Mall of the Emirates is seeking a passionate and organised Learning & Development Coordinator to join its Human Resources team in Dubai. This is an exceptional opportunity for hospitality professionals who are enthusiastic about employee development, training programmes and talent management. As one of Dubai's most prestigious five-star luxury hotels, Kempinski Hotel Mall of the Emirates is internationally recognised for its elegant accommodation, award-winning restaurants, premium wellness facilities and direct access to the iconic Mall of the Emirates. The hotel is part of Kempinski Hotels, Europe's oldest luxury hotel group with a global presence spanning luxury destinations across Europe, the Middle East, Africa and Asia.

As a Learning & Development Coordinator, you will support the planning, coordination and delivery of employee training programmes that strengthen service excellence and professional growth across the hotel. You will work closely with department heads, managers and the Human Resources team to ensure every employee receives the training and development opportunities needed to maintain Kempinski's internationally recognised luxury hospitality standards.

Your primary responsibility will be organising onboarding programmes for new employees, scheduling mandatory training sessions and coordinating professional development workshops across all hotel departments. You will maintain training calendars, prepare learning materials and ensure every training programme is delivered efficiently and according to company standards.

The successful candidate will assist in identifying training needs by analysing departmental performance, employee feedback and operational requirements. You will work alongside department managers to develop customised learning plans that improve technical skills, leadership capabilities and customer service excellence.

Daily responsibilities include maintaining employee training records, updating learning management systems, coordinating external trainers, preparing attendance reports and tracking mandatory certification requirements. You will also organise leadership programmes, service excellence workshops, compliance training and health & safety sessions for hotel employees.

The role requires close collaboration with operational departments including Front Office, Housekeeping, Food & Beverage, Engineering, Finance, Sales & Marketing and Spa Operations. You will ensure training activities align with departmental objectives while supporting the hotel's long-term talent development strategy.

You will also assist with employee engagement initiatives, recognition programmes and internal career development activities. Supporting performance appraisal processes, succession planning and leadership development programmes will form an important part of your responsibilities.

Candidates should possess a Bachelor's degree in Human Resources, Hospitality Management, Business Administration, Education or a related discipline. Previous experience in Learning & Development, Human Resources, Training Administration or Hotel Operations within a luxury hospitality environment will be considered a strong advantage.

Excellent organisational and communication skills are essential because you will interact with employees at every level of the organisation. The ability to coordinate multiple training programmes simultaneously while maintaining accuracy and professionalism is critical to success in this position.

Strong computer skills are expected, including proficiency in Microsoft Office applications, Learning Management Systems (LMS), HR Information Systems (HRIS) and digital training platforms. Experience preparing training presentations, reports and employee development documentation will strengthen your application.

Candidates should demonstrate outstanding interpersonal skills, attention to detail and a genuine passion for helping people develop professionally. A positive attitude, proactive mindset and commitment to continuous improvement are essential qualities for this role.

Kempinski Hotels provides employees with world-class learning opportunities through the Kempinski Talent Development Programme, international leadership training, luxury hospitality certifications and internal career mobility across its global portfolio. Employees work alongside experienced hospitality professionals while gaining exposure to internationally recognised luxury service standards.

Successful Learning & Development Coordinators may progress into positions such as Learning & Development Executive, Human Resources Officer, Assistant Learning & Development Manager, Learning & Development Manager, Talent Development Manager or Human Resources Manager. High-performing employees are encouraged to build long-term international careers within the Kempinski Hotels network through continuous professional development and internal promotion opportunities.

If you are passionate about employee development, luxury hospitality and helping people achieve their full potential, this is an outstanding opportunity to join one of Dubai's most prestigious five-star hotels and build a rewarding career with Kempinski Hotels.