Reservations Executive

We are seeking a detail-oriented and customer-focused Reservations Executive to join our hospitality team. The successful candidate will be responsible for managing hotel reservations, handling guest inquiries, maximizing room occupancy, and ensuring a seamless booking experience for guests.

The ideal candidate should possess excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service while working in a fast-paced hotel environment.

Key Responsibilities

Reservation Management

• Handle room reservations through phone calls, emails, websites, travel agencies, and online booking platforms.

• Process new bookings, modifications, cancellations, and special guest requests accurately.

• Ensure reservation details are correctly entered into the hotel management system.

• Monitor room availability and optimize occupancy levels.

Customer Service & Guest Support

• Respond promptly to guest inquiries regarding room rates, hotel facilities, promotions, and availability.

• Provide accurate information and professional assistance to potential and existing guests.

• Assist guests with special arrangements and booking requirements.

• Resolve reservation-related issues and ensure guest satisfaction.

Revenue & Sales Support

• Promote hotel rooms, packages, and special offers to maximize revenue opportunities.

• Upsell room categories and additional hotel services whenever possible.

• Coordinate with sales and marketing teams regarding group bookings and corporate accounts.

• Support revenue management strategies to achieve occupancy and revenue targets.

Coordination & Administration

• Work closely with front office, housekeeping, and sales departments to ensure smooth guest arrivals.

• Prepare reservation reports and occupancy forecasts.

• Maintain accurate booking records and customer databases.

• Ensure compliance with hotel policies and reservation procedures.

Requirements & Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.

• Previous experience in hotel reservations, front office operations, customer service, or hospitality.

• Strong knowledge of hotel booking systems and reservation software.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office and hotel management systems.

• Ability to work under pressure and meet deadlines.

• Fluency in English; additional languages are an advantage.

Core Competencies

• Hotel Reservations Management

• Customer Service Excellence

• Booking Coordination

• Revenue Generation

• Hospitality Operations

• Guest Relations

• Sales Support

• Administrative Management

• Communication Skills

• Problem Solving