Apply by Jul 18

Full-time

Reservations Executive

Kings Park Hotel

Ain Khaled

AED 1,500 – AED 2,500

Entry

We are seeking a detail-oriented and customer-focused Reservations Executive to join our hospitality team. The successful candidate will be responsible for managing hotel reservations, handling guest inquiries, maximizing room occupancy, and ensuring a seamless booking experience for guests. The ideal candidate should possess excellent communication skills, strong attention to detail, and the ability to provide exceptional customer service while working in a fast-paced hotel environment. Key Responsibilities Reservation Management Handle room reservations through phone calls, emails, websites, travel agencies, and online booking platforms. Process new bookings, modifications, cancellations, and special guest requests accurately. Ensure reservation details are correctly entered into the hotel management system. Monitor room availability and optimize occupancy levels. Customer Service & Guest Support Respond promptly to guest inquiries regarding room rates, hotel facilities, promotions, and availability. Provide accurate information and professional assistance to potential and existing guests. Assist guests with special arrangements and booking requirements. Resolve reservation-related issues and ensure guest satisfaction. Revenue & Sales Support Promote hotel rooms, packages, and special offers to maximize revenue opportunities. Upsell room categories and additional hotel services whenever possible. Coordinate with sales and marketing teams regarding group bookings and corporate accounts. Support revenue management strategies to achieve occupancy and revenue targets. Coordination & Administration Work closely with front office, housekeeping, and sales departments to ensure smooth guest arrivals. Prepare reservation reports and occupancy forecasts. Maintain accurate booking records and customer databases. Ensure compliance with hotel policies and reservation procedures. Requirements & Qualifications Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in hotel reservations, front office operations, customer service, or hospitality. Strong knowledge of hotel booking systems and reservation software. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and hotel management systems. Ability to work under pressure and meet deadlines. Fluency in English; additional languages are an advantage. Core Competencies Hotel Reservations Management Customer Service Excellence Booking Coordination Revenue Generation Hospitality Operations Guest Relations Sales Support Administrative Management Communication Skills Problem Solving

Apply by Jul 11

Full-timeRemote

Hotel Front Office Executive

Jonrad Hotel

'Asharij

AED 1,400 – AED 1,800

Junior

We are seeking a professional, customer-focused, and highly organized Hotel Front Office Executive to join our hospitality team. The ideal candidate will be responsible for delivering exceptional guest experiences, managing front desk operations, handling reservations, and ensuring smooth day-to-day hotel operations. This role requires excellent communication skills, a positive attitude, and the ability to provide outstanding customer service in a fast-paced hospitality environment. Key Responsibilities Guest Services & Reception Welcome guests with a warm and professional approach during check-in and check-out procedures. Handle guest inquiries, requests, and complaints promptly and professionally. Provide information regarding hotel facilities, services, local attractions, and transportation options. Ensure a positive guest experience throughout their stay. Reservations & Booking Management Manage room reservations through phone calls, emails, online booking platforms, and walk-in guests. Update booking systems and ensure reservation details are accurate. Coordinate with housekeeping and other departments regarding room availability and guest requirements. Process cancellations, modifications, and special requests efficiently. Front Desk Operations Answer incoming calls and direct inquiries to the appropriate departments. Maintain guest records, billing information, and payment transactions accurately. Handle cash, credit card payments, and invoice processing according to hotel policies. Prepare daily reports and maintain front office documentation. Customer Service & Coordination Collaborate with housekeeping, maintenance, food & beverage, and management teams to ensure guest satisfaction. Assist VIP guests and handle special arrangements when required. Monitor guest feedback and contribute to service improvement initiatives. Maintain high standards of hospitality, professionalism, and guest care. Requirements & Qualifications Previous experience in Hotel Reception, Front Desk Operations, Guest Relations, Hospitality, or Customer Service. Excellent communication and interpersonal skills. Fluency in English; additional languages such as Arabic, Russian, or Hindi are an advantage. Knowledge of hotel reservation systems and property management software is preferred. Strong customer service orientation and problem-solving skills. Professional appearance and positive attitude. Ability to work flexible shifts, including weekends and holidays. Strong organizational and multitasking abilities. Core Competencies Hotel Reception Management Guest Relations Front Desk Operations Hotel Reservations Customer Service Excellence Hospitality Management Booking Coordination Complaint Resolution Cash Handling Communication Skills