Hotel Reservation Executive

Millennium Place Marina is hiring a detail-oriented Hotel Reservation Executive to support its growing reservations team in Dubai. The successful candidate will be responsible for handling room bookings, managing reservation requests, assisting guests with accommodation enquiries, and ensuring maximum room occupancy through efficient reservation management.

The ideal applicant should have excellent communication skills, strong attention to detail, and the ability to provide outstanding customer service. This role is essential in helping the hotel maintain high occupancy rates while delivering a seamless booking experience for guests.

Key Responsibilities

• Handle hotel room reservations through phone, email, and online booking platforms.

• Assist guests with booking enquiries, pricing information, and room availability.

• Process new reservations, modifications, and cancellations accurately.

• Maintain up-to-date reservation records within hotel management systems.

• Coordinate with Front Office and Housekeeping departments regarding room status.

• Monitor room inventory and support revenue optimisation efforts.

• Provide information about hotel facilities, services, and promotions.

• Resolve booking-related issues professionally and efficiently.

• Prepare reservation reports and occupancy updates.

• Ensure compliance with hotel reservation policies and procedures.

Requirements

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or Business Administration.

• Previous experience in hotel reservations or guest services preferred.

• Strong customer service and communication skills.

• Knowledge of Opera PMS or similar hotel reservation software is an advantage.

• Excellent organisational and administrative abilities.

• Ability to work in a fast-paced hospitality environment.

• Fluent English communication skills.