Guest Relations & Office Coordinator

Job Overview

We are seeking a professional and customer-focused Guest Relations & Office Coordinator to manage front office operations and deliver exceptional visitor experiences. The ideal candidate will be responsible for welcoming guests, handling communications, coordinating appointments, maintaining office records, and supporting administrative functions. This role requires excellent communication skills, strong organizational abilities, and a professional demeanor.

Key Responsibilities

• Welcome visitors, clients, and guests in a friendly and professional manner.

• Manage incoming phone calls, emails, and front desk communications.

• Schedule appointments, meetings, and conference room bookings.

• Maintain visitor records, sign-in logs, and office documentation.

• Coordinate courier services, mail distribution, and package handling.

• Assist with office administration and daily operational activities.

• Prepare reports, correspondence, and business documents.

• Support management with administrative and coordination tasks.

• Ensure reception and common areas remain organized and presentable.

• Direct visitors to the appropriate departments and personnel.

Qualifications & Requirements

• High school diploma, diploma, or bachelor's degree preferred.

• 1–3 years of experience in customer service, office coordination, administration, or hospitality roles.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Excellent organizational and multitasking abilities.

• Professional appearance and positive attitude.

• Ability to manage multiple responsibilities in a fast-paced environment.

Key Skills

• Guest Relations

• Customer Service

• Office Administration

• Appointment Scheduling

• Communication Skills

• Administrative Support

• Front Office Operations

• Record Management

• Microsoft Office

• Time Management

• Multitasking

• Professional Communication