Guest Experience Associate

Magic Planet, one of the UAE's leading family entertainment destinations, is seeking an energetic and customer-focused Guest Experience Associate to join its growing team. As part of a brand that operates award-winning family entertainment centres across the UAE and the wider region, the successful candidate will help create memorable experiences for children, families, and visitors of all ages.

The selected candidate will be responsible for welcoming guests, assisting visitors with arcade games and attractions, explaining promotions and loyalty programmes, processing customer transactions, and ensuring all entertainment areas remain clean, safe, and operational. You will play a vital role in delivering exceptional customer service while helping guests enjoy a fun and engaging experience.

Daily responsibilities include assisting customers with game cards and attraction access, supporting birthday parties and special events, monitoring attractions, answering visitor enquiries, handling redemption prizes, maintaining cleanliness standards, and reporting technical issues to supervisors. The role requires a positive attitude, excellent communication skills, and a genuine passion for customer service.

You will work closely with operations teams, supervisors, technicians, and guest service personnel to ensure smooth daily operations. Candidates should be comfortable interacting with children and families while maintaining high standards of safety and professionalism. Previous experience in customer service, retail, hospitality, entertainment venues, amusement centres, cinemas, family attractions, or recreation facilities will be advantageous.

Magic Planet is part of the wider leisure and entertainment portfolio associated with Majid Al Futtaim and has built a reputation as one of the region's most recognised family entertainment brands. The company offers arcade games, rides, attractions, and entertainment experiences across multiple locations.

The ideal candidate should possess strong interpersonal skills, the ability to work flexible shifts, and a customer-first mindset. Employees who demonstrate leadership potential and strong performance may have opportunities to progress into supervisory, operations, and management roles. Career development and customer service training are important parts of the organisation's culture.

If you enjoy working in a lively environment and creating unforgettable experiences for guests, this role offers an exciting opportunity to build a rewarding career within the UAE's entertainment and leisure industry.