Guest Relations Executive

Time Onyx Hotel Apartments is looking for a professional, energetic and customer-focused Guest Relations Executive to join its hospitality team in Dubai. This is an excellent opportunity for individuals who are passionate about luxury hospitality, exceptional customer service and creating memorable guest experiences. Located in Al Qusais, Dubai, Time Onyx Hotel Apartments offers modern serviced apartments designed for both business and leisure travellers, combining hotel-quality services with the comfort of home. The property is part of TIME Hotels, one of the UAE's leading hospitality groups recognised for delivering high-quality accommodation and personalised guest experiences. (timehotels.com)

As a Guest Relations Executive, you will become one of the hotel's primary representatives, ensuring every guest receives a warm welcome, personalised assistance and outstanding service throughout their stay. Your role will focus on building positive guest relationships, handling special requests, resolving concerns professionally and maintaining the highest standards of hospitality.

Your primary responsibility will be greeting guests upon arrival, assisting with check-in and check-out procedures when required and ensuring every visitor feels welcomed from the moment they enter the property. You will provide information about hotel facilities, apartment services, dining options, transportation, local attractions and nearby shopping destinations while helping guests enjoy a comfortable and enjoyable stay.

The successful candidate will communicate regularly with guests to understand their expectations, identify opportunities to improve service and respond promptly to enquiries or concerns. Guest satisfaction remains the highest priority, and your ability to resolve complaints professionally and efficiently will contribute directly to maintaining the hotel's excellent reputation.

Daily responsibilities include managing VIP arrivals, organising welcome amenities, handling guest feedback, coordinating special occasions such as birthdays or anniversaries and following up with guests after service recovery situations. You will maintain detailed guest profiles and preferences within the hotel's property management system to support personalised hospitality experiences.

You will work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Concierge teams to ensure guest requests are completed quickly and efficiently. Effective communication between departments is essential to maintaining smooth hotel operations and consistently high guest satisfaction scores.

Candidates should possess a Diploma or Bachelor's degree in Hospitality Management, Tourism, Hotel Administration or a related discipline. Previous experience in guest relations, front office operations, customer service or luxury hospitality will be considered a significant advantage.

Excellent communication skills in English are essential because the hotel welcomes guests from around the world. Knowledge of Arabic, Russian, French, German or other international languages will be considered an additional advantage and may improve career opportunities within the organisation.

Candidates should demonstrate confidence, professionalism, excellent interpersonal skills and the ability to remain calm while working under pressure. A positive attitude, strong problem-solving ability and genuine passion for hospitality are essential qualities for success in this role.

Experience using hotel property management systems such as Opera PMS, IDS, Protel or similar software will strengthen your application. Good computer skills, including Microsoft Office applications, are also desirable.

TIME Hotels promotes a culture of excellence, teamwork and continuous professional development. Employees receive ongoing hospitality training, career development opportunities and exposure to international service standards while working in one of the UAE's respected hotel groups. The company operates multiple hotels and hotel apartments across the Middle East, providing employees with opportunities for long-term career growth within the hospitality industry. (timehotels.com)

Successful Guest Relations Executives may progress into positions such as Senior Guest Relations Executive, Front Office Supervisor, Assistant Front Office Manager, Guest Experience Manager, Rooms Division Manager or Hotel Operations Manager. Employees benefit from working in a multicultural environment while developing valuable leadership and customer service skills.

If you enjoy meeting people from different cultures, creating memorable guest experiences and building a rewarding career in luxury hospitality, this is an outstanding opportunity to join the professional team at Time Onyx Hotel Apartments in Dubai.