Guest Relations Officer

Address Hotels + Resorts is seeking a passionate and service-driven Guest Relations Officer to deliver exceptional hospitality experiences for guests staying at one of Dubai’s premier luxury hotels. The successful candidate will serve as a key contact point for guests, ensuring their needs are met and their expectations exceeded throughout their stay.

The ideal candidate will possess excellent communication skills, a professional appearance, and a strong commitment to customer satisfaction. This position offers an exciting opportunity to work in a world-class hospitality environment while contributing to guest loyalty and hotel reputation.

Key Responsibilities

• Welcome guests and provide personalised hospitality services.

• Assist VIP guests and coordinate special requests.

• Handle guest enquiries, feedback, and service recovery situations.

• Build positive relationships with guests to enhance satisfaction.

• Coordinate with Front Office, Housekeeping, Concierge, and F&B teams.

• Monitor guest preferences and maintain accurate guest profiles.

• Resolve complaints professionally and efficiently.

• Promote hotel facilities, dining venues, and guest services.

• Support guest engagement and loyalty programmes.

• Ensure compliance with luxury hospitality standards.

Requirements

• Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.

• Previous experience in guest relations, customer service, or hotel operations preferred.

• Excellent interpersonal and communication skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work flexible shifts, including weekends and holidays.

• Professional grooming and presentation.

• Fluency in English; additional languages are an advantage.

Benefits

• Competitive tax-free salary.

• Accommodation and transportation allowance.

• Medical insurance.

• Annual paid leave and return air ticket.

• Career advancement opportunities.

• Employee discounts and hotel benefits.