Jobs in A'quola

Apply by Jul 11

Full-timeRemote

Front Desk Supervisor

Dubai Investment Fund

A'quola

AED 1,200 – AED 1,800

Entry

We are seeking an experienced, professional, and customer-focused Front Desk Supervisor to lead and oversee the daily operations of the hotel’s front office department. The successful candidate will be responsible for supervising front desk staff, ensuring exceptional guest service, managing check-in and check-out procedures, and maintaining efficient front office operations. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering outstanding guest experiences while ensuring smooth hotel operations. Key Responsibilities Front Office Supervision Supervise and support front desk staff to ensure efficient daily operations. Monitor guest check-in and check-out procedures to maintain service excellence. Ensure compliance with hotel policies, procedures, and hospitality standards. Assist in scheduling shifts, managing attendance, and coordinating team activities. Train, mentor, and evaluate front office team members. Guest Relations & Customer Service Deliver exceptional customer service and ensure high levels of guest satisfaction. Handle guest complaints, concerns, and special requests professionally and efficiently. Assist VIP guests and ensure personalized service experiences. Resolve operational issues and escalate complex matters when necessary. Monitor guest feedback and implement service improvement initiatives. Reservations & Front Desk Operations Oversee room reservations, bookings, cancellations, and guest requests. Ensure accurate guest registration, billing, and payment processing. Coordinate room allocations and availability with housekeeping and reservations teams. Monitor front office systems and maintain accurate guest records. Administrative & Reporting Duties Prepare daily operational reports and front office performance summaries. Monitor cash handling, transactions, and financial procedures. Ensure proper documentation and record-keeping practices. Support management with operational analysis and performance reporting. Team Coordination & Leadership Collaborate with housekeeping, maintenance, food & beverage, and management teams. Conduct team briefings and communicate important operational updates. Promote a positive work environment focused on teamwork and guest satisfaction. Assist management in achieving departmental goals and service targets. Requirements & Qualifications Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience as a Front Desk Supervisor, Senior Receptionist, Guest Relations Supervisor, or Front Office Executive. Strong leadership and team management skills. Excellent communication and customer service abilities. Experience with hotel reservation systems and property management software. Ability to handle guest concerns professionally and effectively. Strong organizational, multitasking, and problem-solving skills. Fluency in English; additional languages are an advantage. Ability to work flexible shifts, including weekends and public holidays. Core Competencies Front Office Management Guest Relations Team Leadership Customer Service Excellence Hotel Operations Reservation Management Staff Training & Development Complaint Resolution Hospitality Management Administrative Reporting

Apply by Jul 31

Full-timeRemote

Conformity Assistant

EnergeTech Trading DMCC

A'quola

AED 3,000 – AED 4,000

Junior

Job Overview We are looking for a detail-oriented and organized Conformity Assistant to support compliance, documentation, and quality assurance processes. The ideal candidate will ensure that company operations, records, products, and procedures meet internal standards, regulatory requirements, and industry guidelines. This role requires strong analytical skills, attention to detail, and the ability to maintain accurate documentation while coordinating with multiple departments. Key Responsibilities Review and verify documents for accuracy, completeness, and compliance with company policies. Assist in maintaining conformity, compliance, and quality management records. Monitor regulatory requirements and ensure documentation is updated accordingly. Support audits, inspections, and compliance assessments. Prepare reports, compliance records, and conformity documentation. Coordinate with internal departments to resolve non-conformities and documentation issues. Maintain digital and physical filing systems for compliance-related records. Track corrective and preventive actions to ensure timely completion. Assist in implementing quality assurance and risk management procedures. Ensure confidential information is handled securely and professionally. Qualifications & Skills Diploma or Bachelor's degree in Business Administration, Quality Management, Compliance, or a related field. 1–3 years of experience in compliance, quality assurance, administration, or documentation roles. Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent organizational and record-keeping skills. High attention to detail and accuracy. Strong communication and problem-solving abilities. Ability to work independently and manage multiple tasks efficiently. Knowledge of ISO standards, regulatory compliance, or quality management systems is an advantage. Key Skills Compliance Management Documentation Control Quality Assurance Regulatory Compliance Data Entry & Record Keeping Audit Support Risk Management Administrative Support Microsoft Office Attention to Detail