Reception & Office Manager

We are seeking a highly organized, professional, and proactive Reception & Office Manager to oversee front-desk operations and provide comprehensive office administration support. This role is ideal for an individual who thrives in a fast-paced corporate environment, enjoys interacting with clients and visitors, and takes pride in ensuring the smooth day-to-day operation of the office.

The successful candidate will be confident, detail-oriented, and capable of managing multiple responsibilities while delivering exceptional customer service and administrative support.

Key Responsibilities

Front Desk & Reception Management

• Serve as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience.

• Manage incoming phone calls, inquiries, and correspondence, directing communications to the appropriate departments.

• Handle visitor registration, meeting room arrangements, and reception area management.

Office Administration & Coordination

• Maintain and update CRM systems, databases, and company records with accuracy and confidentiality.

• Schedule and coordinate internal and external meetings using Microsoft Outlook, Teams, Zoom, and other collaboration platforms.

• Support calendar management and appointment scheduling for senior management.

• Coordinate business travel arrangements, including flights, accommodation, transportation, and itineraries.

• Maintain office filing systems, company documentation, and administrative records.

Office Operations Management

• Ensure the office environment remains organized, professional, and fully operational.

• Manage office supplies, stationery inventory, courier services, and incoming/outgoing mail.

• Liaise with external vendors, IT support providers, maintenance contractors, and service partners.

• Prepare internal communications, company memos, reports, and administrative documents.

• Monitor office facilities and coordinate maintenance requirements when necessary.

Administrative & Sales Support

• Provide administrative assistance to the sales and management teams.

• Assist with document preparation, client correspondence, data entry, and reporting tasks.

• Support special projects and ad-hoc office management duties as assigned.

• Handle sensitive and confidential information with the highest level of professionalism and discretion.

Requirements & Qualifications

• 2–3 years of experience in Reception, Office Administration, Office Management, Customer Service, or a similar role.

• Previous experience supporting sales teams or senior management is highly desirable.

• Professional appearance with excellent interpersonal and communication skills.

• Fluent English communication skills, both written and verbal.

• Strong proficiency in Microsoft Office Suite, Outlook, Teams, Zoom, CRM systems, and office management software.

• Excellent organizational and multitasking abilities with strong attention to detail.

• Ability to prioritize tasks, manage deadlines, and perform effectively in a fast-paced environment.

• Strong problem-solving skills and a proactive, results-oriented mindset.

• High level of integrity, accountability, and professionalism.

• Ability to handle confidential information with discretion and sound judgment.

• Strong emotional intelligence and the ability to build positive relationships with clients, colleagues, and stakeholders.

Core Competencies

• Reception & Front Desk Management

• Office Administration

• Calendar & Meeting Coordination

• Travel Management

• CRM & Database Management

• Customer Service Excellence

• Administrative Support

• Communication & Relationship Management

• Office Operations Coordination

• Confidential Information Management