We are seeking a highly motivated and experienced Mall Management & Commercial Leasing Executive to oversee the day-to-day operations of our community shopping mall while driving leasing activities across our commercial property portfolio. This role combines operational management, tenant relations, leasing strategy, and financial oversight to maximize occupancy rates, enhance tenant satisfaction, and improve overall asset performance.

The ideal candidate will possess strong leadership, communication, and negotiation skills, along with a solid understanding of the UAE commercial real estate market, mall operations, and property management best practices.

Key Responsibilities

Mall Operations & Facilities Management

Oversee the daily operations of the shopping mall, ensuring smooth functioning of security, housekeeping, maintenance, and facility management services.
Implement and monitor operational policies, procedures, and compliance standards in accordance with RERA regulations, Dubai Municipality requirements, and industry best practices.
Coordinate maintenance schedules and facility improvement initiatives to ensure a safe, attractive, and customer-friendly environment.
Plan and execute mall events, promotional campaigns, seasonal activities, and community engagement programs to increase footfall and enhance customer experience.
Monitor service providers and contractors to ensure high-quality service delivery and operational efficiency.

Tenant Relations & Occupancy Management

Develop and maintain strong relationships with tenants, retailers, and commercial occupants.
Monitor tenant performance, operational compliance, and lease obligations.
Manage tenant onboarding processes, fit-out coordination, handovers, and operational support.
Address tenant concerns, resolve disputes, and maintain a positive leasing environment.
Coordinate lease renewals, rental collections, and occupancy retention strategies.
Evaluate tenant mix and recommend improvements to maximize revenue and customer engagement.

Commercial Leasing & Business Development

Identify and pursue new leasing opportunities to achieve occupancy and revenue targets.
Generate qualified leads through networking, property marketing, digital platforms, and market outreach initiatives.
Conduct property viewings and presentations for prospective tenants.
Negotiate commercial lease agreements and manage the complete leasing lifecycle from inquiry to contract execution.
Prepare property marketing materials, leasing proposals, and promotional campaigns.
Monitor market trends, competitor activities, and rental benchmarks to support leasing strategies.
Maintain and optimize listings across commercial property portals and marketing platforms.

Financial & Performance Management

Prepare annual budgets, financial forecasts, and operational reports.
Monitor key revenue streams, including rental income, service charges, common area maintenance fees, advertising revenue, and promotional income.
Analyze property performance metrics and provide actionable recommendations to improve profitability.
Ensure cost-effective operations while maintaining high service standards and tenant satisfaction.
Prepare management reports highlighting occupancy levels, leasing performance, revenue growth, and operational efficiency.

Requirements & Qualifications

Bachelor’s Degree in Business Administration, Real Estate, Property Management, Facilities Management, or a related field.
4–6 years of experience in Mall Management, Commercial Property Leasing, Retail Property Management, or Commercial Real Estate, preferably within the UAE.
Strong knowledge of UAE real estate regulations, including RERA guidelines and Dubai Municipality requirements.
Proven experience in tenant relations, lease negotiations, occupancy management, and commercial property operations.
Excellent communication, stakeholder management, and relationship-building skills.
Strong financial analysis, budgeting, forecasting, and reporting capabilities.
Proficiency in Microsoft Excel, reporting tools, property management software, and CRM systems.
Ability to manage multiple priorities in a fast-paced commercial environment.
RERA Broker Certification will be considered an advantage.
Knowledge of Dubai’s commercial property market and leasing trends is highly desirable.

Core Competencies

Mall Operations Management
Commercial Property Leasing
Tenant Relationship Management
Retail Property Management
Contract Negotiation
Revenue Optimization
Facilities Management
Budgeting & Financial Reporting
Business Development
Stakeholder Engagement
Property Marketing
UAE Real Estate Regulations

Mall Management Executive

Job Details

About the role