Customer Service Executive

We are seeking a motivated, professional, and customer-oriented Female Marketing & Customer Care Executive to join our reputable healthcare clinic in Dubai. This is an excellent opportunity for an enthusiastic individual who is passionate about customer service, patient relations, and healthcare marketing.

The successful candidate will play a vital role in enhancing patient satisfaction, promoting clinic services, managing customer inquiries, and supporting marketing initiatives aimed at increasing patient engagement and business growth. The ideal applicant should possess excellent communication skills, a friendly and professional attitude, and the ability to build strong relationships with patients and visitors.

Key Responsibilities

• Serve as the primary point of contact for patients, visitors, and prospective clients, ensuring a positive and welcoming experience.

• Respond professionally to patient inquiries through phone calls, emails, WhatsApp, social media platforms, and in-person visits.

• Provide accurate information regarding clinic services, treatments, appointments, and healthcare packages.

• Coordinate appointment bookings, confirmations, follow-ups, and patient reminders.

• Maintain strong relationships with existing patients while assisting in attracting new clients to the clinic.

• Support marketing campaigns, promotional activities, and patient engagement initiatives.

• Assist in managing the clinic’s social media interactions and online customer inquiries.

• Follow up with patients to gather feedback and ensure a high level of customer satisfaction.

• Promote clinic services, special offers, and healthcare programs to prospective patients.

• Maintain patient records, customer databases, and marketing reports with accuracy and confidentiality.

• Coordinate with doctors, medical staff, and administrative teams to ensure smooth patient experiences.

• Assist in achieving customer service and patient acquisition targets established by the clinic.

• Handle complaints and concerns professionally while providing appropriate solutions and support.

• Stay updated on clinic services, healthcare trends, and marketing strategies to effectively communicate with patients.

Requirements & Qualifications

• Minimum 3 years of UAE experience in healthcare marketing, customer service, patient relations, or a similar role.

• Fluency in both English and Arabic is highly preferred.

• Excellent communication, interpersonal, and relationship-building skills.

• Strong customer service orientation with a patient-focused approach.

• Experience in healthcare, medical clinics, hospitals, dental centers, or wellness facilities will be an advantage.

• Proficiency in Microsoft Office applications and customer management systems.

• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

• Professional appearance and positive attitude.

• Candidates holding a UAE Dependent Visa will be given preference.

Benefits

• Competitive salary package.

• Medical insurance coverage.

• Annual air ticket allowance.

• Professional and supportive working environment.

• Career growth and development opportunities within the healthcare sector.