Arabic-Speaking Customer Experience Officer

XM is looking for a professional and customer-focused Arabic-Speaking Customer Experience Officer to join its Dubai office. This is an excellent opportunity for individuals who are passionate about financial services, client relationship management and delivering exceptional customer support. As one of the world's leading online trading and fintech companies, XM serves more than 20 million clients across over 190 countries, providing access to forex, CFDs, commodities, stocks, indices and other financial instruments through innovative trading platforms. The company operates in Dubai through a regulated entity and continues expanding its customer experience team across the Middle East.

As an Arabic-Speaking Customer Experience Officer, you will be responsible for providing high-quality support to Arabic-speaking clients while ensuring every interaction reflects XM's commitment to excellent customer service. You will assist both new and existing clients by answering enquiries, resolving account-related issues and guiding customers through the company's trading platforms and services.

Your primary responsibility will be responding to customer enquiries received through live chat, email, telephone and other digital communication channels. You will provide accurate information regarding account registration, identity verification, deposits and withdrawals, trading platforms, promotions and general company services while ensuring every client receives prompt and professional assistance.

The successful candidate will guide new clients through the account opening process, explain verification requirements and assist customers in completing their applications according to regulatory standards. You will work closely with internal compliance, verification and payments teams to ensure customer requests are processed efficiently and accurately.

Daily responsibilities include handling account enquiries, resolving technical issues related to the trading platform, escalating complex cases to specialist departments and maintaining detailed records of customer interactions within the company's CRM system. You will also educate clients about available educational resources, webinars, trading tools and platform features that enhance their overall trading experience.

Customer satisfaction remains one of XM's highest priorities. You will actively build long-term relationships with clients by delivering personalised support, following up on unresolved cases and ensuring every issue is resolved professionally. Strong communication skills, patience and a genuine commitment to helping customers are essential qualities for success in this role.

Candidates should possess a Bachelor's degree in Business Administration, Finance, Economics, Marketing or a related discipline. Previous experience in customer service, client support, banking, financial services, fintech or online trading will be considered a significant advantage. Experience supporting clients in both Arabic and English is highly desirable.

Excellent written and spoken communication skills in Arabic and English are essential. Candidates should demonstrate professionalism, strong interpersonal abilities and confidence when communicating with clients from different cultural backgrounds. The ability to explain financial services clearly and professionally will contribute significantly to success in this position.

Strong computer skills, including Microsoft Office applications and CRM software, are required. Familiarity with MetaTrader 4 (MT4), MetaTrader 5 (MT5), online trading platforms or financial markets will be considered an advantage but is not mandatory, as comprehensive training is provided.

XM offers employees a modern working environment focused on innovation, continuous learning and career development. Team members benefit from structured training programmes, international career opportunities, competitive salary packages and the chance to work alongside professionals from more than 30 nationalities. The company's values—Big, Fair and Human—shape its collaborative culture and commitment to employee development.

Successful Customer Experience Officers may progress into positions such as Senior Customer Experience Officer, Client Relations Manager, Partner Relations Manager, Business Development Officer, Customer Success Manager or Regional Customer Experience Team Leader. XM regularly promotes internal talent and encourages employees to build long-term careers within its global fintech organisation. Current career listings also show customer experience and client relations roles in Dubai and other international locations.

If you enjoy helping clients, building professional relationships and developing your career within one of the world's leading online trading companies, this is an outstanding opportunity to join XM's growing Dubai team.