E-Commerce Sales Executive

Keto Real Shop is seeking a motivated and customer-focused E-Commerce Sales Executive to join its team in Ajman, United Arab Emirates. This role is ideal for individuals who have a passion for online retail, customer engagement and digital sales. The successful candidate will support the company's growing online business by managing customer enquiries, processing orders and helping to improve the overall shopping experience for customers.

The E-Commerce Sales Executive will be responsible for handling online orders, responding to customer questions through email, chat and social media platforms and ensuring timely order processing. The role also involves updating product listings, monitoring inventory availability and coordinating with logistics partners to ensure efficient deliveries. Candidates will work closely with marketing and operations teams to support promotional campaigns and increase online sales performance.

Key responsibilities include maintaining accurate product information, tracking customer feedback, preparing sales reports and identifying opportunities to improve customer satisfaction. The successful applicant will assist in managing online marketplace accounts, monitoring website performance and supporting customer retention initiatives. Strong communication and organisational skills are essential for this position.

Applicants should possess a Bachelor's degree or diploma in Business Administration, Marketing, E-Commerce or a related field. Previous experience in online retail, customer service, sales or e-commerce operations will be advantageous. Familiarity with e-commerce platforms, online marketplaces and digital communication tools is highly desirable.

The ideal candidate should be detail-oriented, proactive and capable of managing multiple tasks in a fast-paced environment. Strong problem-solving abilities, customer service skills and basic knowledge of digital sales processes will contribute to success in this role. Experience with Microsoft Office and online order management systems is considered beneficial.

Keto Real Shop offers a supportive work environment, opportunities for career growth and valuable experience within the expanding e-commerce sector. Employees gain exposure to online retail operations, customer relationship management and digital business strategies while working with a dynamic team.

This position is ideal for candidates seeking to build a rewarding career in e-commerce, online sales and customer experience management while contributing to the continued growth of a modern retail business.