E-Commerce Customer Support Executive

Keto Real Shop is seeking a customer-focused and detail-oriented E-Commerce Customer Support Executive to join its growing team in Dubai. Keto Real is a UAE-based keto lifestyle brand that offers low-carb snacks, sugar-free chocolates, protein products, and wellness-focused food products to customers across the UAE. The company operates through online sales channels and retail locations while serving a growing health-conscious customer base.

The successful candidate will be responsible for delivering exceptional customer support across multiple communication channels, including email, WhatsApp, social media, website chat, and telephone enquiries. You will assist customers with product information, order tracking, delivery updates, payment enquiries, returns, and general support requests while ensuring a positive customer experience.

Daily responsibilities include responding to customer enquiries, processing online orders, coordinating with logistics partners, monitoring order fulfilment, maintaining customer records, handling complaints professionally, and assisting customers in selecting suitable products based on their requirements. You will also support promotional campaigns, loyalty programmes, and seasonal sales initiatives.

The role requires close collaboration with the sales, operations, marketing, and fulfilment teams to ensure smooth order processing and customer satisfaction. Candidates should possess strong communication skills, excellent problem-solving abilities, and a customer-first mindset. Previous experience in e-commerce, customer service, online retail, food and beverage, health products, or consumer goods will be highly advantageous.

The ideal candidate should be comfortable using CRM systems, order management platforms, Microsoft Office applications, and digital communication tools. Attention to detail, professionalism, and the ability to manage multiple customer interactions efficiently are essential for success in this role.

As Keto Real continues expanding its online presence and product portfolio, this position offers excellent opportunities for career growth within the rapidly growing health food and e-commerce sectors. Employees who demonstrate strong performance may progress into senior customer service, operations, account management, or e-commerce leadership positions.

This is an excellent opportunity for individuals who enjoy helping customers, working in a digital business environment, and contributing to the success of a fast-growing UAE wellness brand.