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TACH
Role overview
McCoin is seeking a proactive and detail-oriented Customer Service Executive to join our growing team. As a critical part of our operations and risk management framework, you will play a key role in delivering exceptional customer experiences while ensuring compliance, security, and operational efficiency in a fast-paced fintech and cryptocurrency environment.
The ideal candidate is a strong communicator with excellent problem-solving abilities, capable of handling customer interactions with professionalism, accuracy, and sound judgment.
Manage customer inquiries through live chat, email, and ticketing platforms.
Provide clear, accurate, and solution-focused support to customers.
Assist users with account onboarding, KYC verification, deposits, withdrawals, and transaction-related issues.
Monitor customer interactions for potential fraud, risk, or compliance concerns and escalate when necessary.
Meet service-level agreement (SLA) targets while maintaining high-quality support standards.
Prioritize and resolve customer issues efficiently in a high-volume environment.
Collaborate with internal teams to ensure seamless customer experiences and issue resolution.
Maintain accurate records of customer interactions and support activities.
Bachelor’s degree preferred.
1–3 years of experience in customer support, customer service, or client success roles.
Previous experience in fintech, cryptocurrency, digital banking, or financial services is highly preferred.
Experience working in fast-paced, high-volume customer support environments.
Excellent written and verbal communication skills in English.
Arabic language proficiency is an added advantage.
Strong multitasking and organizational abilities.
Basic understanding of cryptocurrency, blockchain, KYC, AML, and compliance procedures.
Experience using CRM systems, helpdesk software, and ticket management tools.
Strong analytical and problem-solving skills.
Customer-centric mindset with exceptional communication skills.
Ability to remain calm and professional under pressure.
High attention to detail and accuracy.
Strong sense of ownership, accountability, and initiative.
Sound decision-making and risk awareness.
Compensation range
AED 1,500 – 3,000
Employment type
Full-Time
Experience level
Entry level
Education
No education required
Industry
Hospitality
Application deadline
Jul 31, 2026