Customer Service Executive

We are currently seeking a talented, enthusiastic, and customer-focused Female Marketing & Customer Care Executive to join our growing healthcare clinic in Dubai. This role is ideal for a professional who is passionate about patient care, customer service excellence, and healthcare marketing.

The successful candidate will be responsible for managing patient relationships, promoting clinic services, supporting marketing initiatives, and ensuring an exceptional customer experience throughout the patient journey. The ideal applicant should possess excellent communication skills, a friendly and professional attitude, and the ability to build strong relationships with patients while contributing to the clinic’s growth and reputation.

Key Responsibilities

Customer Care & Patient Relations

• Serve as the primary point of contact for patients, visitors, and prospective clients.

• Provide exceptional customer service by responding to inquiries via phone, email, WhatsApp, social media platforms, and in-person visits.

• Assist patients with appointment scheduling, confirmations, follow-ups, and general service inquiries.

• Maintain positive relationships with patients to enhance satisfaction and encourage repeat visits.

• Address patient concerns and complaints professionally, ensuring timely resolution and a positive experience.

• Coordinate with doctors, nurses, and administrative staff to ensure smooth patient service delivery.

Marketing & Business Development Support

• Promote the clinic’s medical services, treatment programs, health packages, and special offers to existing and potential patients.

• Support marketing campaigns aimed at increasing brand awareness and patient acquisition.

• Assist with social media engagement, online inquiries, and digital marketing activities.

• Conduct follow-up calls and customer satisfaction surveys to strengthen patient retention.

• Help identify opportunities to attract new patients and expand the clinic’s customer base.

• Maintain and update customer databases, patient records, and marketing reports.

Administrative Responsibilities

• Manage patient registrations and maintain accurate records while ensuring confidentiality.

• Prepare reports related to customer service performance and marketing activities.

• Assist with front desk operations when required.

• Ensure all communications reflect the clinic’s professional image and service standards.

• Support management with administrative and marketing-related projects as assigned.

Requirements & Qualifications

• Minimum 3 years of UAE experience in customer service, healthcare marketing, patient relations, clinic administration, or a similar role.

• Fluency in both English and Arabic (spoken and written) is highly preferred.

• Excellent interpersonal, communication, and relationship-building skills.

• Strong sales, marketing, and customer service abilities.

• Experience in medical clinics, hospitals, healthcare centers, dental clinics, or wellness facilities will be an advantage.

• Proficiency in Microsoft Office applications, CRM systems, and digital communication tools.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

• Professional appearance with a positive, friendly, and service-oriented attitude.

• Candidates holding a UAE Dependent Visa will be given preference.

Core Competencies

• Customer Care & Patient Relations

• Healthcare Marketing

• Client Relationship Management

• Appointment Coordination

• Customer Service Excellence

• Sales & Business Development Support

• Social Media Communication

• Administrative Coordination

• Complaint Resolution