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Keekan Network
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We are seeking a proactive and highly organized Hotel Operations Coordinator to support the smooth and efficient functioning of daily hotel operations. The successful candidate will coordinate activities between departments, monitor service quality, and ensure guests receive exceptional hospitality experiences. This role is ideal for individuals with strong communication, organizational, and problem-solving skills who are passionate about hospitality and hotel management. Key Responsibilities Hotel Operations Management Coordinate daily operational activities across front office, housekeeping, food & beverage, maintenance, and guest services departments. Ensure all hotel departments operate efficiently and maintain high service standards. Monitor hotel operations to ensure guest satisfaction and operational excellence. Assist management in implementing hotel policies, procedures, and service standards. Guest Experience & Service Quality Monitor guest feedback and assist in resolving service-related issues. Ensure guests receive prompt, professional, and personalized service. Coordinate special guest requests, VIP arrivals, and group bookings. Support initiatives aimed at improving customer satisfaction and guest loyalty. Department Coordination Act as a communication link between hotel departments to ensure smooth workflow. Coordinate room readiness, maintenance requests, and service delivery. Work closely with department managers to resolve operational challenges. Assist with staff scheduling and operational planning when required. Administrative & Reporting Duties Prepare operational reports, occupancy reports, and performance summaries. Maintain accurate records of hotel activities, incidents, and guest feedback. Monitor inventory levels and coordinate supply requirements with relevant departments. Assist with budgeting, forecasting, and operational analysis. Compliance & Quality Assurance Ensure compliance with hotel policies, safety standards, and hospitality regulations. Conduct routine inspections of hotel facilities and service areas. Support quality assurance initiatives and continuous improvement programs. Monitor cleanliness, maintenance standards, and overall guest experience. Requirements & Qualifications Bachelor’s Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in hotel operations, hospitality management, front office, guest services, or hotel administration. Strong organizational and coordination skills. Excellent communication and interpersonal abilities. Knowledge of hotel management systems and hospitality software. Ability to multitask and manage multiple operational priorities. Strong problem-solving and decision-making skills. Flexibility to work shifts, weekends, and public holidays when required. Core Competencies Hotel Operations Management Hospitality Coordination Guest Services Customer Satisfaction Team Collaboration Administrative Support Quality Assurance Operational Planning Problem Solving Hospitality Leadership
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We are seeking a highly organized, professional, and proactive Reception & Office Manager to oversee front-desk operations and provide comprehensive office administration support. This role is ideal for an individual who thrives in a fast-paced corporate environment, enjoys interacting with clients and visitors, and takes pride in ensuring the smooth day-to-day operation of the office. The successful candidate will be confident, detail-oriented, and capable of managing multiple responsibilities while delivering exceptional customer service and administrative support. Key Responsibilities Front Desk & Reception Management Serve as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. Manage incoming phone calls, inquiries, and correspondence, directing communications to the appropriate departments. Handle visitor registration, meeting room arrangements, and reception area management. Office Administration & Coordination Maintain and update CRM systems, databases, and company records with accuracy and confidentiality. Schedule and coordinate internal and external meetings using Microsoft Outlook, Teams, Zoom, and other collaboration platforms. Support calendar management and appointment scheduling for senior management. Coordinate business travel arrangements, including flights, accommodation, transportation, and itineraries. Maintain office filing systems, company documentation, and administrative records. Office Operations Management Ensure the office environment remains organized, professional, and fully operational. Manage office supplies, stationery inventory, courier services, and incoming/outgoing mail. Liaise with external vendors, IT support providers, maintenance contractors, and service partners. Prepare internal communications, company memos, reports, and administrative documents. Monitor office facilities and coordinate maintenance requirements when necessary. Administrative & Sales Support Provide administrative assistance to the sales and management teams. Assist with document preparation, client correspondence, data entry, and reporting tasks. Support special projects and ad-hoc office management duties as assigned. Handle sensitive and confidential information with the highest level of professionalism and discretion. Requirements & Qualifications 2–3 years of experience in Reception, Office Administration, Office Management, Customer Service, or a similar role. Previous experience supporting sales teams or senior management is highly desirable. Professional appearance with excellent interpersonal and communication skills. Fluent English communication skills, both written and verbal. Strong proficiency in Microsoft Office Suite, Outlook, Teams, Zoom, CRM systems, and office management software. Excellent organizational and multitasking abilities with strong attention to detail. Ability to prioritize tasks, manage deadlines, and perform effectively in a fast-paced environment. Strong problem-solving skills and a proactive, results-oriented mindset. High level of integrity, accountability, and professionalism. Ability to handle confidential information with discretion and sound judgment. Strong emotional intelligence and the ability to build positive relationships with clients, colleagues, and stakeholders. Core Competencies Reception & Front Desk Management Office Administration Calendar & Meeting Coordination Travel Management CRM & Database Management Customer Service Excellence Administrative Support Communication & Relationship Management Office Operations Coordination Confidential Information Management
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We are looking for an experienced, highly organized, and trustworthy Executive Personal Assistant to provide confidential administrative and operational support to senior leadership, including the Chairman, Chief Risk Officer (CRO), Chief Operating Officer (COO), and Executive Committee members. The ideal candidate will possess exceptional organizational skills, the ability to manage multiple priorities, and the professionalism required to operate in a dynamic executive environment. Key Responsibilities Executive Calendar & Schedule Management Serve as the primary point of contact for executive leadership, managing appointments and controlling access with professionalism and discretion. Coordinate and maintain complex calendars, ensuring efficient scheduling and conflict resolution across multiple time zones. Prepare executives for meetings by organizing agendas, presentations, reports, and briefing materials in advance. Monitor daily schedules and proactively adjust plans to accommodate changing priorities. Communication & Executive Support Manage incoming emails, correspondence, phone calls, and inquiries, prioritizing communications based on urgency and importance. Draft, review, and respond to professional correspondence on behalf of executive leadership when appropriate. Act as a liaison between executives, internal departments, board members, clients, regulatory authorities, and external stakeholders. Record meeting minutes, monitor action items, and ensure timely follow-up on assigned tasks and deadlines. Travel & Logistics Management Coordinate domestic and international travel arrangements, including flight bookings, hotel reservations, visa processing, transportation, and meeting logistics. Prepare detailed travel itineraries and ensure smooth execution of business travel plans. Manage executive expense reports, reimbursement requests, and corporate credit card reconciliations in accordance with company policies. Administrative & Operational Support Maintain secure and confidential digital and physical filing systems for executive records, contracts, and sensitive corporate documentation. Organize and coordinate executive meetings, board sessions, leadership events, conferences, and company functions. Support senior management with operational reporting, project coordination, compliance documentation, and special assignments. Assist in monitoring ongoing projects and provide administrative support to ensure successful execution. Key Performance Indicators (KPIs) Effective calendar management with minimal scheduling conflicts. Accurate and timely handling of executive communications and documentation. Maintenance of complete confidentiality regarding business, financial, and personnel information. Proactive problem-solving and anticipation of executive requirements before issues arise. Efficient coordination of travel, meetings, and executive support activities. Requirements & Qualifications Experience Minimum 5–7 years of experience in an Executive Assistant, Personal Assistant, or Executive Support role. Previous experience supporting C-Level Executives, Directors, Board Members, or Senior Leadership Teams is highly preferred. Education Bachelor’s degree in Business Administration, Management, Communications, Human Resources, or a related discipline preferred. Technical Skills Advanced proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, and Teams. Experience with project management and collaboration platforms such as Asana, Trello, Slack, or similar tools. Core Competencies Outstanding organizational and time-management abilities. Excellent written and verbal communication skills. Strong multitasking and prioritization capabilities in fast-paced environments. Ability to remain calm and adaptable under pressure. High level of integrity, professionalism, and confidentiality. Strong attention to detail and commitment to accuracy.
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