Visitor Experience Coordinator

Job Overview

We are seeking a professional and customer-oriented Visitor Experience Coordinator to serve as the first point of contact for guests, clients, and visitors. The ideal candidate will manage front office operations, handle communications, coordinate appointments, and provide administrative support while ensuring a welcoming and efficient office environment.

Key Responsibilities

• Greet and assist visitors, clients, and guests in a professional manner.

• Manage incoming phone calls, emails, and general inquiries.

• Schedule appointments, meetings, and conference room reservations.

• Maintain visitor logs, records, and front office documentation.

• Coordinate mail distribution, courier services, and package handling.

• Direct visitors to the appropriate departments and personnel.

• Assist with administrative tasks, filing, and document management.

• Ensure reception and waiting areas remain organized and presentable.

• Support office operations and administrative activities as required.

• Maintain confidentiality and professionalism in all interactions.

Qualifications & Requirements

• High school diploma, diploma, or bachelor's degree preferred.

• 1–3 years of experience in customer service, administration, hospitality, or office support roles.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Strong organizational and multitasking abilities.

• Professional appearance and positive attitude.

• Ability to work effectively in a fast-paced environment.

Key Skills

• Customer Service

• Front Office Operations

• Visitor Management

• Administrative Support

• Appointment Scheduling

• Communication Skills

• Office Administration

• Document Management

• Microsoft Office

• Time Management

• Multitasking

• Professional Communication