Front Office Executive

Rotana Hotels is seeking a professional and customer-oriented Front Office Executive to join its hospitality team in Dubai. The successful candidate will be responsible for delivering exceptional guest service, handling check-ins and check-outs, managing reservations, and ensuring smooth front desk operations.

The ideal applicant should possess excellent communication skills, a positive attitude, and the ability to provide outstanding hospitality experiences. This role plays a key part in creating a welcoming environment while maintaining the highest standards of hotel service and guest satisfaction.

Key Responsibilities

• Welcome guests and provide professional front desk services.

• Manage guest check-in and check-out procedures efficiently.

• Handle room reservations, amendments, and cancellations.

• Respond to guest enquiries and provide accurate information.

• Coordinate with housekeeping and maintenance departments.

• Process payments and maintain billing records.

• Assist with guest requests and special arrangements.

• Maintain guest databases and hotel records.

• Ensure compliance with hotel policies and service standards.

• Support overall front office operations and guest satisfaction initiatives.

Requirements

• Diploma or Bachelor's degree in Hospitality, Tourism, or Business Administration.

• Previous experience in hotel reception or front office operations preferred.

• Strong communication and customer service skills.

• Knowledge of hotel reservation systems is an advantage.

• Ability to work rotating shifts and weekends.

• Good computer and administrative skills.

• Fluent English communication skills.