Arabic-Speaking Customer Experience Officer

XM is seeking a highly motivated and customer-focused Arabic-Speaking Customer Experience Officer to join its expanding team in Dubai. This is an exciting opportunity for professionals who are passionate about customer service, financial markets, and building long-term client relationships within a globally recognised online trading and fintech organisation.

The successful candidate will serve as a key point of contact for Arabic-speaking clients across the Middle East and North Africa region. You will be responsible for delivering exceptional customer support, resolving enquiries, and ensuring clients receive a professional and seamless experience throughout their journey with the company.

Daily responsibilities include responding to customer enquiries via telephone, email, live chat, and social media channels, assisting clients with account-related requests, guiding users through platform features, providing information about products and services, and ensuring that customer issues are resolved in a timely and professional manner. The role also involves maintaining accurate customer records, escalating technical or compliance-related matters to relevant departments, and following up with clients to ensure complete satisfaction.

You will collaborate closely with sales, compliance, operations, marketing, and technical support teams to deliver a high standard of customer service. The position requires excellent communication skills, attention to detail, and the ability to build trust with clients from diverse cultural and professional backgrounds.

Candidates should possess strong verbal and written communication skills in both Arabic and English. Previous experience in customer service, client relations, account management, banking, financial services, fintech, forex trading, online brokerage services, or call centre operations will be highly advantageous. Knowledge of financial markets, trading platforms, cryptocurrencies, stocks, CFDs, or investment products will be considered a significant advantage but is not mandatory.

The ideal applicant should be comfortable using CRM systems, Microsoft Office applications, online communication tools, and customer support software. Strong problem-solving abilities, professionalism, and a customer-first mindset are essential for success in this role.

XM offers a dynamic international work environment, continuous professional development opportunities, performance-based incentives, and exposure to the rapidly growing fintech and online trading industry. Employees who demonstrate strong performance and leadership potential may progress into senior client relationship, account management, team leadership, or regional operations roles.

This is an excellent opportunity for ambitious professionals looking to build a long-term career with one of the world's leading online trading companies while working in Dubai's thriving financial services sector.