Medical Records Officer

Abu Dhabi Health Services Company (SEHA) is seeking a detail-oriented and highly organised Medical Records Officer to join its healthcare administration team in Abu Dhabi. This is an excellent opportunity for professionals who are passionate about healthcare administration, medical documentation and patient information management while contributing to one of the UAE's largest healthcare networks. SEHA operates more than 14 hospitals and over 70 clinics across Abu Dhabi, Al Ain and Al Dhafra, providing integrated healthcare services through thousands of healthcare professionals.

As a Medical Records Officer, you will play a critical role in maintaining accurate, confidential and legally compliant patient medical records. You will ensure that patient documentation is properly created, updated, stored and retrieved while supporting doctors, nurses and other healthcare professionals with timely access to medical information. Maintaining the integrity of patient records is essential for delivering safe and efficient healthcare services.

Your daily responsibilities will include creating new patient records, verifying demographic information, scanning medical documents into electronic health record (EHR) systems and ensuring all clinical documentation complies with hospital policies and Department of Health – Abu Dhabi (DoH) regulations. You will regularly review patient files to identify missing information, documentation errors or incomplete records before they are archived.

The successful candidate will manage requests for medical records from authorised healthcare professionals, patients and government authorities while ensuring strict compliance with confidentiality regulations and organisational privacy policies. Every request must be processed accurately and only released according to approved procedures.

You will work closely with physicians, nurses, laboratory departments, radiology teams and hospital administrators to ensure medical records remain complete and readily accessible whenever required. Your role will contribute directly to improving patient care by ensuring healthcare professionals have reliable access to accurate clinical information.

Responsibilities also include maintaining electronic filing systems, indexing medical records, preparing reports, monitoring record retention schedules and assisting with hospital audits. You will support quality assurance initiatives by identifying documentation gaps and recommending improvements to medical record management processes.

Candidates should possess a Bachelor's degree or Diploma in Health Information Management, Medical Records Administration, Healthcare Administration or a related discipline. Previous experience in hospitals, medical centres or healthcare organisations will be considered an advantage. Knowledge of electronic medical record systems such as Cerner, Epic or similar healthcare information systems is highly desirable.

Strong computer skills, including Microsoft Office applications and healthcare information systems, are essential. Candidates should demonstrate excellent organisational abilities, attention to detail and the capacity to manage confidential information with professionalism and integrity.

Excellent communication skills are required because you will regularly interact with healthcare professionals, administrative teams and patients. The ability to work accurately under pressure while maintaining strict confidentiality is critical to success in this role.

SEHA offers employees a professional healthcare environment focused on continuous learning, innovation and high-quality patient care. Staff members benefit from structured training programmes, career development opportunities and the chance to work alongside internationally recognised healthcare professionals. The organisation continues investing in modern healthcare technologies, digital transformation and workforce development throughout its hospital network.

This position offers excellent long-term career prospects. High-performing Medical Records Officers may progress into roles such as Senior Medical Records Officer, Health Information Management Specialist, Medical Records Supervisor, Clinical Documentation Specialist, Health Information Manager or Healthcare Administration Manager.

If you are passionate about healthcare administration, medical documentation and supporting quality patient care through accurate health information management, this is an excellent opportunity to build your career with one of the UAE's leading healthcare organisations.