Mall management executive

We are looking for a highly motivated and experienced Mall Management Executive to oversee the day-to-day operations of our community mall and manage the leasing portfolio across our commercial real estate assets in Dubai. The ideal candidate will combine expertise in shopping mall operations, commercial property leasing, tenant relationship management, and facilities management to maximize occupancy, enhance customer experience, and drive sustainable revenue growth.

Key Responsibilities

Mall Operations & Facilities Management

• Manage daily mall operations, including security, housekeeping, maintenance, and facilities management services.

• Ensure compliance with RERA regulations, Dubai Municipality standards, health & safety requirements, and property management best practices.

• Develop and implement operational policies and procedures to improve efficiency and service quality.

• Plan, coordinate, and execute mall events, promotional campaigns, and customer engagement activities to increase footfall and retail sales.

• Monitor facility performance and coordinate with vendors, contractors, and service providers.

Tenant Management & Retail Leasing

• Build and maintain strong relationships with retail tenants, commercial occupants, and key stakeholders.

• Oversee tenant onboarding, fit-out coordination, lease administration, and move-in processes.

• Monitor lease compliance, tenant performance, and rental obligations.

• Resolve tenant issues, negotiate lease renewals, and ensure high tenant satisfaction and retention rates.

• Analyze and optimize the tenant mix to improve occupancy levels and maximize rental income.

Commercial Property Leasing & Business Development

• Generate qualified leasing leads through market outreach, networking, and property marketing initiatives.

• Promote commercial retail spaces through online property portals, digital marketing channels, and leasing campaigns.

• Conduct property viewings, negotiate commercial lease agreements, and manage the end-to-end leasing process.

• Prepare compelling property listings, leasing proposals, and marketing materials to achieve occupancy targets.

• Stay updated on Dubai’s commercial real estate market trends, rental rates, and competitor activity.

Financial Management & Reporting

• Prepare annual budgets, forecasts, and financial reports for mall and property operations.

• Monitor revenue streams, including rental income, service charges, common area maintenance (CAM) charges, and promotional revenues.

• Track KPIs, occupancy rates, tenant performance metrics, and leasing performance.

• Deliver data-driven insights and recommendations to improve profitability and operational efficiency.

• Control operating expenses while maintaining exceptional service standards.

Requirements

• Bachelor’s Degree in Business Administration, Real Estate, Property Management, Facilities Management, or a related field.

• 4–6 years of experience in Mall Management, Commercial Leasing, Retail Property Management, Shopping Centre Management, or Commercial Real Estate within the UAE.

• Strong understanding of RERA regulations, Dubai Municipality guidelines, lease administration, and commercial property operations.

• Excellent negotiation, tenant relationship management, communication, and stakeholder engagement skills.

• Experience using property listing platforms and commercial real estate marketing channels.

• Strong financial acumen with expertise in budgeting, reporting, revenue management, and performance analysis.

• Advanced proficiency in Microsoft Excel, reporting tools, and property management software.