Guest Experience Executive

A leading hotel in the UAE is looking for a professional and customer-focused Guest Experience Executive to ensure every guest enjoys an exceptional stay. The successful candidate will act as the primary point of contact for guests, handling enquiries, resolving concerns, and delivering personalised hospitality services that exceed expectations.

This role is ideal for individuals who are passionate about customer service, hotel operations, guest satisfaction, and luxury hospitality standards. The Guest Experience Executive works closely with the Front Office, Housekeeping, Food & Beverage, and Concierge teams to create memorable experiences for guests.

Key Responsibilities

• Welcome guests warmly and ensure a smooth arrival and departure experience.

• Assist guests with enquiries, requests, and special arrangements.

• Handle guest feedback and resolve complaints professionally and promptly.

• Maintain high guest satisfaction scores and service quality standards.

• Coordinate with hotel departments to fulfil guest requirements.

• Support VIP guest arrivals and personalised hospitality services.

• Monitor online reviews and help improve guest experience strategies.

• Maintain accurate guest records and preferences in hotel management systems.

• Promote hotel facilities, services, and special offers to guests.

• Ensure compliance with hotel policies and international hospitality standards.

Requirements

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.

• Previous experience in hotels, resorts, guest relations, or customer service is preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in hotel management software and Microsoft Office.

• Ability to work flexible shifts, weekends, and public holidays.

• Fluent English communication skills; additional languages are an advantage.