Customer Service Officer

First Capital Islamic Bank is looking for a dedicated and service-oriented Customer Service Officer to join its dynamic banking team in Dubai. This role is perfect for individuals who are passionate about helping customers, solving banking-related queries, and delivering a superior customer experience in a professional financial environment.

As a Customer Service Officer, you will be responsible for assisting customers with account services, banking products, card-related requests, digital banking support, and general financial inquiries. You will act as a key link between the bank and its customers, ensuring every interaction reflects professionalism, efficiency, and trust.

The ideal candidate should have excellent communication skills, a positive attitude, and a strong understanding of customer relationship management. You will help customers open accounts, update personal information, process service requests, and guide them on various banking solutions. The role also involves promoting banking products and identifying opportunities to enhance customer satisfaction and retention.

Key Responsibilities

• Welcome customers and provide professional banking assistance.

• Handle inquiries related to savings accounts, current accounts, debit cards, and online banking.

• Assist customers with account opening and documentation procedures.

• Process customer requests, complaints, and service-related issues.

• Promote banking products including personal loans, credit cards, and investment solutions.

• Support digital banking registrations and mobile banking services.

• Maintain accurate customer records and transaction documentation.

• Ensure compliance with banking regulations and internal policies.

• Coordinate with different departments to resolve customer concerns efficiently.

• Contribute to branch sales and customer satisfaction targets.

Requirements

• Bachelor’s degree or diploma in Business, Finance, Banking, or a related field.

• Previous experience in banking customer service, financial services, or hospitality is preferred.

• Strong communication and interpersonal skills.

• Excellent problem-solving and customer-handling abilities.

• Knowledge of retail banking products and services.

• Proficiency in Microsoft Office and banking software applications.