Full job description
The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world’s most dynamic cities.
The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
As an Events Coordinator, we rely on you to:
Handle incoming telephone calls and inquiries independently and proactively.
Provide support for internal information communications, and distribution, such as floor plan preparation, BEO amendments or special menus requests.
Assist assigned managers to prepare and distribute all external and internal documents, such as Proposal letter, Letter of Agreement or BEO etc.
Maintain departmental filing and tracing system for all catering related information and documents such as Menu, Group Files, and proposals.
Support assigned managers to ensure update information and data are properly recoded in the system, to conduct hotel inspections or walk-in inquiry.
Handle and consolidate all incoming Post-social/Events Assessments and provide accurate reports and properly loads the results in the intranet.
Prepare accurate and timely reports to all internal departments such as Weekly Events Summary and 10-day events forecast.
Attend and provide support to promotion activities such as bridal fair.
Fully comply with Delphi Operations and fully understand the benefits and essence of “Signature Events”
We are looking for someone who:
Has experience from a 5* hotel
Communicates and writes with fluency in English (fluency in Arabic is also requisite)
Always keeps up to date with latest industry trends and market practices
Is detail-oriented, creative and can drive change
Has strong interpersonal skills, is friendly, helpful, and trustworthy
Has foundational selling skills and the ability to engage effectively with customers.
Demonstrates basic proficiency in sales techniques and strategies.