Credit Controller

• Administer Credit and Collections processes and activities to minimize risk and ensure timely payments with support and direction readily available as needed
• Administer Accounts Receivable (OTC) processes and activities for timely receipt of payments and accurate recording of transactions with support and direction readily available as needed
• Obtain, assess and verify information and credit references for people or institutions applying for credit and prepare credit reports for accurate assessment of applications
• Authorize credit applications within established company guidelines and up to a pre-specified value
• Identify and collect problematic and overdue accounts to minimize outstanding debts
• Perform tasks/ interactions that mostly involve direct customer contact such as assisting customers with invoice queries, payments and billing issues and requirements
• Understand and perform as per key customer and financial accounting processes, methods and tools including metrics, standards and policies
• Identify and highlight recurring issues for making service improvements
• Verify customer credit approval and applicable payment terms
• Process payments and apply to customer balances in the Accounts Receivable ledger
• Follow up with reminder letters and emails to customers to process claims for outstanding accounts

Stakeholders

• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge

Management Responsibility

• Individual contributor without direct responsibility for leading others

Skills

Credit, Collections, Accounts Receivable, Credit Risk, Risk Management, Data Analysis, Inter-cultural Sensitivity, CRM, DHL Business Knowledge, Business Processes, Stakeholder Management, Influencing, Finance Reporting Systems, Compliance, DHL Financial Policies, Digital Affinity

Now, here’s what we need from you.

Qualifications & Key Requirements

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• Less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.