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How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or outcome.

Before you start, examine if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting files to progress your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made a mistake you can ask us to evaluate our choice.

We can assist if you’re in financial challenge or require special assistance while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: employment Do you have a Candidate plan in place?

To claim on somebody else’s behalf you should be authorised.

The individual you’re declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have an arrangement in location to claim on someone else’s behalf.

The individual you’re declaring for will need to start the procedure. Check out how to add a Candidate plan utilizing your online account.

7: Do you wish to declare online?

The simplest method is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unhealthy, or need to separate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to develop one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Request Payment then follow the triggers to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you accept the terms, select I agree.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use an unique e-mail address. You can’t use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into answers.
6. You have actually developed your myGov account, choose Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity information from among these files:

– Australian motorist licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll require to give us an appropriate image identity file as well as any other files we might ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that supplies the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, details from your identity documents and confirm your photo.

Discover how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and employment prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get going.
4. Select Look For JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Request JobSeeker Payment and employment follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.

You can finish these actions up to 13 weeks before your scenarios change. You can then send your claim 2 week before your situations change. We’ll call you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Get JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you know your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you submit your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our choice.

To do your business with us, produce a myGov account and link it to Centrelink.

You require to prove your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.