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How to Claim

We’ll direct you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or outcome.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting files to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to evaluate our choice.

We can assist if you’re in financial hardship or need special support while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you’re declaring for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in location to declare on someone else’s behalf.

The individual you’re declaring for will need to start the procedure. Check out how to include a Candidate plan using your online account.

7: Do you desire to claim online?

The most convenient method is to declare online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unwell, employment or require to separate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Apply for JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and employment prove who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to produce one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you agree to the terms, choose I concur.
3. Enter your e-mail address, then verify this address using a code we email to you. Your myGov account need to use a distinct e-mail address. You can’t utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You’ve created your myGov account, choose Continue to myGov.

After you prove who you are through myGov by going into some information about you, you’ll get a CRN. We’ll examine if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for .
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and employment we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity details from one of these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, employment you’ll require to visit a service centre to finish our identity requirements. You’ll require to give us an acceptable picture identity file in addition to any other files we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, employment you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual details, information from your identity documents and validate your photo.

Find out how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Request JobSeeker Payment then follow the triggers to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Look For JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you need to do anything else to complete your claim. We may ask you submit supporting files to submit your claim.

You can finish these steps up to 13 weeks before your circumstances alter. You can then submit your claim 2 week before your situations change. We’ll call you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To declare a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get begun.
7. Select Look For JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you for employment supporting documents to submit your claim.

22: After you declare by phone

We’ll call you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.

To do your company with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, upgrade your information and get payments for you.