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Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as quickly as possible online via the Services Australia site.

To certify for JSP an individual should:

– be of qualifying age for JSP
– satisfy Australian home requirements for JSP
– be out of work, and
– searching for work and ready to take part in activities that increase their opportunities of finding a job, job or
– unable to work, study or search for work due to medical condition, illness or injury, or
– employed or studying complete time and are unable to carry out these due to a medical condition, disease or injury and work or study to go back to

If the customer has suggested they are not able to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls below the JSP income test cut-off

For job example, a self-employed DSP client is still working 30 hours weekly, but their earnings has actually decreased. See Rates and Thresholds.

In all cases, examine if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they need to offer their savings account balances, evidence of earnings and employment separation details.

Customers can start an early claim online. They will have the ability to finish Your individual details, Your scenarios and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online until within 2 week of being eligible for JSP. They will get a pointer notice 14 days before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the client is qualified but not payable when they claim.

Customers moving from a present earnings support payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and link their Centrelink online to it.

Once the client has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– check in to myGov and gain access to their linked Centrelink online account
– ensure their individual information are correct. From the menu, pick the My information > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a decreased concern set as part of their online claim if they are:

– presently in invoice of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their current payment.

The task will permit the client to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed unable or inappropriate to finish an online claim or candidates. ACC should likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, job post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer start a claim which can then be completed by the customer in their Centrelink online account

Remote customers

If the client lives in a remote area and usually utilizes a representative, job Remote Service Centre, or phone to do organization and is not able or inappropriate to finish an online claim, the client should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for recognized remote clients.

The client must have:

– the remote indicator showing on the Customer Overview, or
– a property address in a remote location

To check the address remains in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the person’s Centrelink online account. If the nominee is not able or unwilling to do so, job a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be sensible for a consumer to finish all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, job Services Australia should identify if they have actually decreased their work potential customers by transferring to a new place.

If this is the case, the Service Officer should investigate a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have occurred.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a recommendation to a Labor force Australia or other professional supplier, will have a preliminary appointment booked during the Participation Interview. Attending this very first supplier consultation is referred to as the task hunter’s RapidConnect requirement.

In a lot of cases, conference RapidConnect requirements will figure out the start date of the task applicant’s earnings assistance payment. Note: this goes through task applicants fulfilling any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online work service. This omits task applicants living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically calculate this and apply the proper rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to customers during their online claim. Employer details, name and ABN, will be presented to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a client validates the employer, as soon as on payment, STP pre-filled income will be presented to the consumer when they report. If the customer does not confirm the company, when on payment, the STP company might provide to the customer again when they report.