About Us

How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and based on your answer reveal you another question or result.

Before you start, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to provide supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually slipped up you can ask us to examine our choice.

We can assist if you’re in monetary difficulty or need unique help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Candidate arrangement in location?

To declare on someone else’s behalf you need to be authorised.

The individual you’re declaring for job must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have a plan in place to declare on somebody else’s behalf.

The individual you’re declaring for will require to begin the procedure. Read about how to add a Candidate arrangement using your online account.

7: Do you wish to claim online?

The easiest method is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling weak, or require to isolate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, job then Make a claim.
6. Under Job Seekers choose Start.
7. Select Get JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to develop one.

Follow these steps.

1. Go to myGov and job select Create an account.
2. Read the Terms of usage. If you consent to the terms, job select I concur.
3. Enter your email address, then confirm this address utilizing a code we email to you. Your myGov account need to use a distinct e-mail address. You can’t utilize the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into responses.
6. You’ve developed your myGov account, job choose Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal information and we’ll inspect them versus our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: – current Australian passport
– Australian birth certificate
– Australian citizenship
– Australian visa.

You’ll likewise require identity information from one of these files:

– Australian chauffeur licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to offer us an acceptable photo identity document as well as any other files we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual information, details from your identity documents and verify your photo.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your consent to share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Apply for JobSeeker Payment then follow the triggers to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, job you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We might ask you send supporting files to send your claim.

You can complete these actions up to 13 weeks before your scenarios alter. You can then send your claim 2 week before your scenarios alter. We’ll call you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and job follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you require to do anything else to finish your claim. We might ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you know your claim outcome. If your claim succeeds, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt telling you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t concur with our decision call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our choice.

To do your organization with us, create a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.